Our products come with a 3-year warranty if anything fails due to manufacturing defects or breaks from normal use. Normal use is defined as using the product for its intended activity under generally accepted as normal conditions. Normal use does not cover unusually rough terrain, unusually cold temperatures or other out of the ordinary circumstances.

If one of our products fails due to a manufacturer's defect within three years, the original purchaser may return it to us for replacement parts or refund of the original purchase price at our discretion. This warranty protects against manufacturing defects in workmanship and materials. Every product has a useful lifecycle which can vary depending on the maintenance and care the product receives and the type of use the product is subjected to. Make sure to read our maintenance & care guide that will help you keep your products in the best shape for a longer period of time. Damage due to wear and tear, accidents, improper use, negligence, or the natural breakdown of materials over time and regular use are not covered under our warranty policy.

If for any reason you are not satisfied with your Hiker Hunger gear, you are able to return your product, unused for a full refund within 30 days of purchase. Yes, it's that easy! If you reach us after 30 days, we are more than happy to issue store credit. We're a small company made of regular outdoor folks just like you.

So, if you ever have an issue, we'll make sure you feel like you're a part of the Hiker Hunger family and work with you to resolve the problem on a case to case basis! Customer service is our top priority and we want to make sure you continue to have great experiences with our company and products! Don't hesitate to send us an email: hello@hikerhunger.com with your questions or call us directly at 877-700-7227

The smaller tungsten tip is not replaceable but we do offer replacement sections and accessories for all of our poles. So, if you've put a lot of miles on your hiking sticks or got them stuck between some rocks you can find the replacement you need here. 

You can wash your cork grips in a couple of different ways. We recommend the Mr. Clean eraser pads. You simply need to wet the eraser pad and gently scrub your cork grips. Or you can use a bit of soapy water and a sponge - that's it! 

We do recommend cleaning your poles frequently so they last even longer. 

Please watch this video for detailed assembly instructions. 

If you have additional questions after watching the video, feel free to email us at hello@hikerhunger.com or call us directly at (877) 700-7227.